Privacy Policy

1. Scope of this policy

This policy explains how OrderNow ("OrderNow", "we", "our" or "us") handles information when restaurant businesses, authorized staff, prospective customers and restaurant guests interact with our websites, applications and support channels.

2. Information that may be collected

2.1 Information submitted directly

• Account and business details: Contact details, login information, business name, outlet details, roles and other information entered during registration or onboarding.
• Billing information: Subscription, invoice and transaction information. Payment credentials may be handled directly by the provider available in your market.
• Restaurant content: Menus, prices, descriptions, modifiers, images, outlet settings and other content submitted by a restaurant account.
• Guest and order information: Information generated when guests browse, order, reserve, provide feedback or use enabled restaurant service features.

2.2 Information collected through use of the service

• Device, browser and operating system information
• IP address and approximate location derived from technical signals
• Feature usage, diagnostics, page interactions and performance data
• Cookies, local storage and comparable technologies where permitted

3. Why information is used

Information may be processed to:

• Operate, secure and maintain the platform
• Support orders, reservations, subscriptions and payment workflows
• Deliver account, security, operational and support messages
• Measure performance and improve usability
• Respond to onboarding and technical requests
• Identify abuse, fraud and unauthorized access

4. When information may be shared

We do not sell personal information. Limited information may be disclosed when necessary to:

• Technology and service providers: Hosting, communications, analytics, customer support, payment and infrastructure providers
• Legal and safety reasons: Comply with applicable law, lawful requests or the protection of users and legal rights
• Business changes: Support a financing, restructuring, merger, acquisition or transfer of relevant assets

5. Security practices

We use administrative, organizational and technical safeguards appropriate to the information and service, including:

• Encrypted network connections where supported
• Access controls for service environments
• Monitoring, backups, maintenance and security updates
• Confidentiality and data-handling requirements for authorized personnel

6. Privacy choices and rights

Depending on applicable law and your relationship with OrderNow, you may be able to request:

• Access to eligible personal information
• Correction of inaccurate or incomplete information
• Deletion subject to legal and operational exceptions
• A portable copy where required
• Removal from direct marketing communications

7. Cookies and similar technologies

Cookies and similar technologies may support authentication, preferences, security, analytics and performance. Blocking essential storage may prevent parts of the platform from functioning correctly.

8. Age restrictions

Business accounts are intended for adults authorized to act for a restaurant or hospitality organization. The platform is not designed as a child-directed service.

9. Cross-border processing

OrderNow serves multiple markets and may use providers in other countries. Where required, recognized contractual or legal safeguards are used for cross-border processing.

10. Policy updates

We may revise this policy as the service, law or processing practices change. The current version will show its effective date, and material updates may also be communicated through the platform or email.

11. Privacy contact

For privacy questions or eligible requests, contact:

• Email: [email protected]
• Service area: International