Frequently Asked Questions

OrderNow is an all-in-one cloud restaurant management platform that combines digital QR menus, online ordering, POS, kitchen order tickets (KOT), food inventory, table reservations, CRM, loyalty programs and multi-location analytics in a single system for restaurants, cafes, hotels and chains.

No. While OrderNow includes a digital QR menu module, it is a full restaurant management platform with POS billing, kitchen KOT workflows, food inventory tracking, table reservation management, CRM, loyalty programs, analytics dashboards and multi-location chain management.

No. OrderNow charges a flat subscription fee only. There is no per-order commission on any orders processed through the platform. Restaurants keep 100% of every order's revenue.

No. The OrderNow digital QR menu and ordering system opens directly in the guest's phone browser after scanning the QR code. No app download is required for the standard guest experience.

OrderNow is used by independent restaurants, cafes, coffee shops, hotels, resorts, villas, cloud kitchens, food courts, restaurant chains and franchise groups. The platform can be configured for dine-in, takeaway, delivery, room service, counter ordering and poolside service.

A basic digital menu can be set up within a few hours. More complex configurations including POS, inventory and chain management typically require a guided onboarding session. OrderNow provides onboarding support to help restaurants launch efficiently.

A digital QR menu is a mobile-first restaurant menu that guests open by scanning a QR code with their phone camera. Unlike a PDF or printed menu, it supports live categories, item photos, pricing, modifiers, dietary information, availability toggles and optional ordering — all without an app download.

Yes. Staff with appropriate permissions can update item availability, prices, descriptions and categories instantly from the OrderNow dashboard. Changes appear immediately on the live menu without printing, file uploads or technical assistance.

Yes. OrderNow supports table-specific QR codes so the system can identify which table an order originates from. This supports dine-in ordering workflows and allows the kitchen to route tickets accurately.

Yes. The OrderNow digital menu supports item variations, portion sizes, modifiers, add-on groups and special instructions so guests can customize their orders before submitting.

Yes. OrderNow includes a web-based restaurant POS for dine-in, takeaway and delivery order entry, cashier billing, split payments, receipts, kitchen order ticket routing and daily sales reports. It works on any tablet or computer browser.

A Kitchen Order Ticket is a printed or displayed ticket that communicates order details from the cashier or guest to the kitchen team. OrderNow supports KOT printing and kitchen display workflows, reducing verbal relay and order errors.

Yes. OrderNow supports both guest-initiated QR ordering and staff-entered orders through the POS cashier dashboard. Both order types flow through the same KOT and kitchen workflow.

Yes. OrderNow includes a food inventory management module that tracks ingredients, connects recipes to sales for automatic stock deduction, sends low stock alerts, manages purchase orders, records goods received notes (GRN), tracks suppliers and generates stock value and wastage reports.

Yes. When recipes are linked to menu items, OrderNow can automatically deduct the appropriate ingredient quantities from stock each time an order is placed and fulfilled — reducing manual stock counting.

Yes. Hotels, resorts and villas use OrderNow for guest ordering via QR code from rooms, poolside areas, villas and beach locations. Orders route to the relevant department (kitchen, bar, housekeeping) with department-specific workflows and guest request handling.

Yes. Restaurant chains and franchises can use OrderNow for central menu control across all outlets, multi-outlet sales and inventory reporting, branch-level performance dashboards and franchise visibility. Each outlet can maintain individual configurations while the central team controls the master menu.

OrderNow uses modular subscription pricing. Plans range from a digital menu only setup to full platform packages including POS, KOT, inventory, reservations, CRM and analytics. Enterprise plans are available for chains, franchises and hotels. View pricing plans →

Yes. You can create a free OrderNow account and explore the platform before choosing a paid plan. Start free →

You can request a guided demo via WhatsApp at +94 711 414 445 or through the Contact page. The team will demonstrate the platform configured for your specific business type.